Identification of Periodic Performance Evaluation Indicators of Governmental Penalties Organization

Smuggling of commodities and currencies, hoarding, overselling, and goods fraud are examples of social phenomena that affect the economy of society negatively. Some dilemmas caused by mentioned phenomena include negative economic effects (e.g., weak production, lower government revenue, and loss of national resources), negative political consequences (e.g., wider class gaps, lower national hope, and reduced public security), and negative social effects (e.g., consumerism, lower legitimacy, and higher social disorder). Regardless of the causes of these phenomena, identification of effective performance evaluation indicators of trustee organizations, particularly the Governmental Penalties organization can prevent and resolve these issues. The extant study was applied in terms of objective and qualitative research in terms of method. The data were collected through semi-structured interviews, and data analysis was done using the thematic analysis process (King and Horrocks). To implement the study, ideas of 15 academic scholars and HRM experts about performance evaluation of employees working in Governmental Penalties Organization were asked regarding the research scope. The opinions and ideas were gathered using snowball sampling. If relative expectations of internal and external stakeholders of the organization are met, the feedback of periodic performance evaluation (PPE) indicators will be a useful source for synergy and policymaking of associated organizations, and a suitable instrument to monitor the performance of this organization.